Everyone has their own reasons why they want to terminate their PLDT line. Charges may apply if you didn’t finish your 2-year contract.
If you have completed your 2 –year contract (like in my case), remember that you can terminate your account anytime without paying additional charges. If you have pending bills, you have to settle your account first before PLDT can process the termination.
On this service review blog, I will share the 4- STEPS when terminating your account. PLUS tips on how to avail the most affordable, reliable and the fastest PLDT line available in your area.
Account Termination after Completing Your 2-Year Contract
Step 1: Call PLDT’s hotline 171
Customer service will give you an idea of your pending bills so you can settle your account and proceed with your termination.
Step 2: Prepare a Letter of Termination
The letter must include the following details:
- account subscriber name,
- account number,
- landline number, and
- reason for termination.
Step 3: Go to PLDT office with cash
- Search for the nearest PLDT office in your area. The customer service/cashier will give you a computation of your pending bills to settle your account. Make sure you are bringing enough cash so you won’t need to come back in PLDT office.
- Don’t forget to bring 1 valid ID.
If you cannot go to the PLDT branch yourself, you can send a representative instead. Your representative should bring the following requirements:
- letter of request,
- your valid I.D.
- plus an authorization letter and
- your representative’s valid I.D.
Step 4: Wait for 2-3 weeks
Customer Service will give you a call to confirm the termination. They will ask you a few questions if you are sure about the termination.
Expect the Termination to happen 1-3 days after you received the call from PLDT.
If there are more tips or news you want to add for this topic, feel free to share your thoughts on the comments below.
I won’t keep you waiting for the BONUS SMART-MONEY TIP before subscribing to any 2-year internet contract, so read on.
BONUS: What is the most affordable, reliable and the fastest PLDT internet subscription in your area?
After I terminated my PLDT line, I spent time searching for other internet providers. Unfortunately, I was shocked how the price went up after 2 years! I’ve been comparing SUN, SMART, GLOBE and PLDT internet products and I could boldly say that PLDT is the most reliable. Please don’t get me wrong I am talking about a specific product here because some PLDT products, like their DSL get a lot of bad customer feedbacks.
Let me reveal this reliable product I’ve been bragging – PLDT’s Fibr product, costs PHP 1,299 per month, unlimited internet with landline (free PLDT NDD calls nationwide). This is the exact product I’ve been using for more than 2 years and never had I encountered any issues. Fast speed internet and can connect up to 6 gadgets.
This is the most affordable product PLDT has to offer! I purchased this product more than 2 years ago – the reason I decided to terminate is because I’m not using it too often. I don’t want my money being wasted on things I don’t use.
PLDT Fibr Plan 1299 is not advertised on their website so I called their customer service hotline, they confirmed that this product is still available. These are the only FIBR plans on their website http://pldthome.com/fibr quite costly hey.
3- quick steps below to avail this smart-money offer!
1. Check the availability
First thing you need to do to avail this product is to check if PLDT Fibr is available in your area. Go to this link to check https://shop.pldthome.com/Home/AreaCoverage?planId=1569
2. Prepare the requirements
You will need the requirements below to process your application.
- Application Form
- 2 Valid ID
- Proof of Billing
3. Go to the nearest PLDT office with your requirements
- Give your requirements to the customer service and tell them you are applying for PLDT Fibr Plan 1299
- They will give you time and date when the technical team can install PLDT Fibr in your house.
Bear in mind that PLDT Fibr Plan 1299 has a 2-year locked in contract.
Hope I was able to help you with your internet frustrations as I was in the same shoes 2 years ago.
How about you, how’s your experience with other internet service providers?
Share your experience on the comments below. Together, let’s live smart.